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Privacy Policy

Privacy Policy - the basics

1. Information we collect

Personal Information you provide to us:

  • Account registration: Name, email address, password, and contact information.

  • Order fulfillment: Shipping address, billing address, phone number, and payment information.

  • Customer support: Any information you provide when contacting our customer service team, including your name and email address.

  • Marketing communications: Email address and communication preferences when you subscribe to our newsletter. 

Information we collect automatically:

  • Device information: Your IP address, web browser type, time zone, and some of the cookies that are installed on your device.

  • Browsing information: Details about how you interact with our website, such as the individual pages or products you view, what websites or search terms referred you to our site, and your browsing history.

  • Location data: Your approximate location based on your IP address. 

2. How we use your information

We use your personal information for a variety of purposes, including:

  • Processing and fulfilling your orders and communicating with you about your purchase.

  • Creating and managing your account to enhance your shopping experience.

  • Improving and personalizing our website, marketing, and products.

  • Communicating with you about new products, promotions, and other updates if you have opted in to receive them.

  • Protecting against fraud and unauthorized transactions.

  • Complying with legal obligations and enforcing our Terms and Conditions. 

3. Sharing your personal information

We may share your personal information with third parties to help us provide our services and manage our business.

  • Service providers: We use third-party companies to perform services on our behalf, such as payment processing, shipping, data analysis, and marketing. These providers are obligated to protect your information.

  • Analytics and marketing partners: We use analytics services like Google Analytics to understand how our customers use the site. We may also work with advertising partners to show you relevant ads.

  • Legal compliance: We may disclose your information when legally required, such as in response to a subpoena, court order, or governmental request.

  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. 

4. Your rights and choices

Depending on your location, you have certain rights concerning your personal data.

  • Access and modification: You can review and update your account information at any time.

  • Opt-out of marketing: You can unsubscribe from our marketing emails by following the instructions in the email or by contacting us directly.

  • Do not track: We do not currently respond to "Do Not Track" signals, but we will update this policy if a standard is adopted.

  • Deletion: You may have the right to request the deletion of your personal data. 

5. Data security

We take reasonable technical and administrative precautions to protect your personal information from loss, misuse, or unauthorized access. All sensitive information, such as payment data, is transmitted via Secure Sockets Layer (SSL) technology and is not stored on our servers. 

6. Children's privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it from our systems. 

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last updated" date.

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